The Situation
- Paper based contract management and CRM system was labour intensive and inefficient.
- Lack of repeatable business processes impeded growth.
The Solution
- The project team developed a highly available and scalable Microsoft MDS solution which simplified the management of company master data. This solution became the data integration hub for new and existing applications.
The Benefits
- Improved efficiency through standardising on a technology platform and creating repeatable processes to handle customer data.
- Provided secure and auditable framework for Master Data changes.
- Reduced development time and staff training by leveraging a standard corporate .NET platform.